United Airlines say sorry to a passenger for another ‘horrible failure’

You would be forgiven for thinking in the midst of a global PR crisis a company would be on their very best behaviour.

Enter, United Airlines…

The airlines have been forced to apologise after accidentally flying a passenger 3,000 miles in the wrong direction.

Lucie Bahetoukilae, who speaks no English, was intending to catch a plane to Paris and was horrified when she landed in San Francisco.

United Airlines have said sorry for the ‘horrible failure’ to correctly check Ms Bahetoukilae’s boarding pass.

It took Ms Bahetoukilae 28 hours to reach her intended destination after the cock up on April 24.

Her niece, Diane Miantsoko told ABC: ‘If they would have made the announcement in French, she would she have moved gates. Of course, because she speaks French she would’ve moved to another gate.’

Ms Miantsoko added: ‘They didn’t pay attention. My aunt could have been anyone. She could have been a terrorist and killed people on that flight, and they didn’t know they didn’t catch it.’

A United Airlines spokesperson said: ‘We deeply apologise to Ms. Bahetoukilae for this unacceptable experience.

‘When she arrived in San Francisco we ensured she got on the next flight to Paris and refunded her ticket.

‘Our customer care team has reached out to her directly to ensure we make this right.

‘We are also working with our team in Newark to prevent this from happening again.’

The incident comes weeks after United Airlines passenger Dr David Dao was violently dragged from his seat on an overbooked flight by security staff.